Gina Riley

Leader in Conversation Design

I make robots talk.

A flawless customer experience is fundamental to success. How do I know? I’ve lived it. My first job was working in my family’s Italian restaurant. A place that’s been around for four generations.

Our 50-year legacy was not just built by hard work or having the best ravioli in town. It was accomplished by customer obsession.

A consistently delightful experience is what turns first-time visitors into old-time regulars. So, it’s only natural that I carry a passion for creating superlative experiences deep within me. 

Some might even say it’s in my DNA.

Voice.

Tone.

Empathy.

Experience.

Digital Assistant

Card Replacement flow (full Voiceflow canvas view)

Card Lock/Unlock flow

Travel Assistant prototype

Human Resources Digital Assistant

Supporting over 80,000 global employees in English & Spanish.

Designated Gender protoype

VUI flow for prescription delivery

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